Discovered one of the screw (top right) fall off after morning running session. I’ve searched for the screw at all Suunto dealers in Mid Valley/The Garden, but none has it. Buying new straps set from online store will cost me a few hundreds, folks from FB Suunto group suggest try to send the ambit to UFL (UNIVERSAL FITNESS AND LEISURE SDN. BHD).
Gave UFL a call and thought of buying a replacement strap from them for quick repair but Steven (very nice guy!) from UFL Technical department advice me to send in Ambit that will only take a minimal cost to fix, no point to waste that much of money.
Overall, i takes around 3 weeks for whole process from 18 February to 16 March included CNY season, transfer back and forth from UFL Bangsar to UFL headquarter at Kepong. If you would like a faster process, just send in your Suunto watch directly to UFL headquarters at Kepong.
In addition, i’ve done some search on the screw issues and seems like there is QC problem happened to other users around, especially screw locate at top left, there are 4 other cases that found as below:
For those that using Suunto Ambit, do take your time to take a look on the watch, if it got loosen, search for any way to tighten it up.